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Dynamics 365

 

Enterprise Resource Planning (ERP)

§  Dynamics 365 in business central (based on nav)

§  Dynamics 365 finance and operation (based on AX)

 Customer Relationship Management (CRP)

§  Sales enterprises and sales professionals

§  Customer service

§  Field service

§  Project service automation

§  Marketing

 CRM

 ü  Increases sales for both new and repay customer

ü  Increases customer relations

ü  Increases and improving ability to connect with prospect

ü  Ensure kindly reliable and quality service

ü  It can increase the team response time

ü  Pursue new leads

ü  Build effective marketing Campaigns

ü  Streamline sales processes

ü  Analyse purchasing pattern

ü  Ensure quality and customer services

ü  Automate repetitive task 

 

 

 

CRM

ERP

·         Focuses on customer and their aspects

·         Focuses of boosting sales

·         Gazes outwards

·         Cheap

·         Used in small investment

·         Provides greater benefits to small and medium business

Focuses on all aspects in our business 

Focuses on reducing cost, increases visibility                                                                             and streamline processes

Gazes inwards 

Costly

Cannot be operated in small investment

 Provides greater benefits to large and                 complex business

   
 

 

 

 

 ERP

ü  Improves the efficiency of business processes to reduce cost

ü  Can track the business processes

ü  Send alerts to the departments

ü  It processes order and update accounts

ü  Trigger alerts

ü  Manage manufacturing and supply chain

ü  It can track, recruiting and hiring insurance

ü  It records all the stuffs

ü  It manages payroll, benefits and personal information about the employees

 

 

 

 

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