Enterprise Resource Planning (ERP) § Dynamics 365 in business central (based on nav) § Dynamics 365 finance and operation (based on AX) Customer Relationship Management (CRP) § Sales enterprises and sales professionals § Customer service § Field service § Project service automation § Marketing CRM ü Increases sales for both new and repay customer ü Increases customer relations ü Increases and improving ability to connect with prospect ü Ensure kindly reliable and quality service ü It can increase the team response time ü Pursue new leads ü Build effective marketing Campaigns ü Streamline sales processes ü Analyse purchasing pattern ü Ensure quality and customer services ü Automate repetitive task CRM ERP · ...